They have given wonderful service to us and Rahul Chauhan sir has treated us very nicely and over all facilities were also very good. Every staf attend their costomer patiently and respectful, thanks to them 👍✨

Our SalesRep, Josh was very professional and the whole experience was very easy in purchasing our new Elantra.

Read at DealerRater

Truly a low pressure salesman Steve simpson, actually listened to what I wanted to buy and Not what the dealer needed to push... listened to my needs like model, color of interior and exterior and actually showed me what I ended up buying.. thank you

First off, I absolutely hate car shopping. I hate the games. I hate the "let me talk to my manager" or "what is it going to take for me to get you to buy". I gave Ken Garff Hyundai 5 stars because I got none of that when buying my car. I had the best car salesman I've ever worked with, Andrew Tackett. He helped me find the perfect car. He was patient with my wanting to look at multiple models and trim levels. He did not pressure me at anytime and helped me find my ...

I had a great experience with this dealership. Allen was a very outgoing salesman who made the entire car buying process enjoyable and easy. You can tell this place cares more about the customer than the money, which is hard to find when it comes to dealerships. Allen has worked with me to look at multiple vehicles until I felt like I found the right one. Not only did he help me find exactly what I was looking for but gave me a great deal too! Sami was of great assistance when it came down to finances and paperwork. Up ...

These folks honored the 10/100K warranty as promised. My service advisor John Lane was knowledgeable and outstanding! If I need more service work, definitely will be back. Highly recommend this dealership.

Their service is above and beyond 5 stars. Wish I could give them more praise. Especially Fernando, he was very committed to making sure I got the best deal. The finance team was amazing with their follow up as well. I look forward to doing business with them again. Ask for Fernando ☺️

Just bought a used Hyundai Sonata Hybrid private party and first week had some mechanical concerns. Made an appointment for Friday but on Wednesday prior had to take it in. Antonio took my call and got me in same day. Antonio went out of his way to get me a ride home. Said one of his techs should be able to get to it on Thursday. Friday morning Antonio called and told me what it needed. I authorized it and picked it up later in the day. Great service. My car is running great. Would recommend Ken Garff and Antonio

Excellent service

Overall great purchasing experience!! Our salesman Kyle Simpson was AWESOME! Very informative and knowledgeable of the product. He spent the time with us that it took to look at several different trim levels and explained the different options very well. Helped to make the decision of which one to buy an easy one. Love our new Palisade! Highly recommend Ken Garff Hyundai and our salesman Kyle.

Jaylen was a great help. I’m leaving with a new vehicle happier than ever and satisfied with my purchase. Jaylen answered ALL my question and concerns, Highly recommend giving him a call and see what he can do for you.

My experience was fantastic our salesman was Michael and he was honest and upfront the whole time and the whole process was super fast, we were in and out in about 2 hours. This dealership is super busy and was quite impressed with how they ran their whole operation. If your looking to purchase or lease a hyundai this is the type of place you want to go to, and ask for michael, an awesome salesman that gets down to business and doesn't take advantage of customers.

My husband and I had the best experience buying a car from Ken Garff Hyundai Surprise. I called ahead to see if the car we wanted to take a look at was still available and Andrew had the car in front and washed when we got there. He worked with us to ensure we were completely happy, hustled to find a color (exterior and interior) that we liked, and was very patient. Sami in finance was great, as well. We had our 4-year-old granddaughter and the staff brought her snacks and coloring books, which made her happy and kept her ...

I called Ken Garff Hyundai because my car felt like it was running a little bit different and they were able to get me in the very next day. I am so appreciative of them for that. Once I brought my car in, I was greeted by Cheyenne, who gave me exceptional service and was very hospitable and professional Cheyenne and her team gave me an estimated time of the following day that my car would be done with its repairs, but they were able to get it done on the same day! the mechanics that work here are very ...

This was by far the best car buying experience. Paul Horak was not pushy, he was friendly, helpful and I think we even made a friend in him! I will forever buy my cars from this dealer as well as tell everyone I know about the dealer and Paul! Thank you Paul at Ken Garff!

Read at DealerRater

This was by far the best car buying experience I have ever encountered! Paul Horak made the experience easy, he worked with me to make my payment what I wanted and he knew everything about the vehicle! On top of everything he made it feel like buying from an old friend, he even checked in on me the following day and offered any help with the technology in the vehicle. We traveled about an hour and 15 mins to check out a specific car and 1000% I would send everyone I know there because it's worth the trip. Everyone was friendly ...

Just wanted to give a shout out to Rose Ponce and what an awesome job she did selling us the Ford Explorer. From the time we got on the lot till the time we signed paperwork and that included test driving two different vehicles it only took about two hours. We will be back to see you Rose when it’s time for another vehicle thank you again.

Had an excellent salesman, Paul. He was patient and friendly. Understanding he's gotta job to do, he was not pushy or anything of the sort. Really a good guy. Why not 5 stars? Just before closing, some wanna slick big beard, cowboy boot wearing jerk came in and tried to lay down his big.....position I guess. He was rude, condescending, and disrespectful. We almost left. Glad we didn't, we got a great car at a fair price and I hope Paul got his share out of it.

Staff were very helpful and informative. They made my experience most pleasant & positive.

Was driving through town in need of a quick repair to keep me on the road. They fit me right in and turned me around in under 30 minutes. Great team dedicated to its customers.

Antonio was great. He was really helpful and was able to get my car sensors finally working properly. He answered all my questions and kept me informed on my car. He was friendly and knowledgeable, and most of all, I trusted what he said.

I found a Santa Cruz Night on Carfax, I called and spoke to Rose, she confirmed it was still available. She was so helpful and patient. We negotiated with her manager, I think his name is Jeff, and she helped me get the best price Rose then help get my paperwork ready with Jeremy in finance. I could not have asked for a better group of associates to work with. By the way I love my 2024 Santa Cruz 😀 Thank you Rose for everything. Dolores

Update:Scott Potter the general manager took care of the issues and address the problem and fixed it, I changed my review to accurately reflect it, thank you oh so very much Scott for everything you’ve done and addressing this issue! Overall my Experience with Ken Graff Hyundai in surprise has not been a very pleasant one, i will go ahead and give kudos where its due with the District Sales Manager Billy and the receptionist Rose, when it came to Purchasing the vehicle or even going to look at it, when I went by there an incurred a ...

Alex, Sami, and the rest of the staff at Ken Garff Hyundai Surprise made our buying experience a very positive one.

I had an outstanding experience at Ken Garff Hyundai. I had a Hyundai that I was trading in. They had the vehicle that I wanted, they were never pushy about the sale. My salesman, Kyle, did a great job explaining all the technology to me and setting up the phone and bluelink. All the staff were so polite and pleasant. I am a senior and the young staff were all very professional and polite, neat and well groomed. I love my Tucson!

Paul Horak was awesome and got me into a great vehicle for my family he spent time time getting to know my needs and was able to get me a good deal.

Read at DealerRater

Update : Billy the sales director called after reading the review and quickly turned everything around . Took responsibility right away for his salesmen’s poor behavior and was very apologetic He was extremely professional and was able to get the car that was wanted at a really excellent price and payment. He showed me that this dealer does strive for customer service and excellence. Really recommend working with him for your vehicle buying needs. Buyer beware: Alex Utajara is extremely unprofessional. When asked what could be done after showing us 3 cars all of which couldn’t be taken home due to ...

Recently purchased a vehicle here and had an amazing experience! Rose Ponce helped us achieve our goal seamlessly. She listened to our concerns and helped make our car dreams come true!! 100/100 with her would recommend her over and over again!

Thank you Rose Ponce for being kind and not pushy, I really appreciated all you did today. Christopher loves his new 2024 Elantra!

I recently bought a 2021 Santa Fe Hyundai, and I had the best experience with my salesman Fernando Figueroa! He was super sweet and understanding, willing to make exceptions while of course upholding sales negotiation. He has an amazing sense of humor, and went above and beyond in taking care of my family and I. He even unveiled my new used car like they do when it is brand new to make my first time buyer experience unforgettable. He also took the time to send videos showing potential cars rather than calling non-stop like other salesmen do, which we found to ...

Went here in desperate need of a car. Everyone was friendly, honest, and gave great advice. Fernando went over all the elements of the final price with my husband and I. We got our car for a good price and Fernando really went out of his way to give us the best deals and a good experience. He rocks! If you’re going to buy a car here, see Fernando!

So friendly and great staff. Thanks for helping the kids with their school fundraiser.

Great group of salesmen all the way up to management. They want to get you into the car you want and the right fit. They're aren't pushy or overbearing at all and are willing to work with you to land what you want.

My salesman was Andrew Tackett, friendly, professional customer service. Also, best price in town, it's worth the drive to make a purchase.

We have a 2022 Hyundai Sonata that started having transmission issues, recently, my boyfriend and I went down to just this vehicle as he works from home and I commute to Phoenix from El Mirage daily. I just started using the Sonata last week and the transmission started grinding, slipping, revving but not shifting. I brought it in to get diagnosed. They had no loaners so sent me to the Ford store down the road & the guy told me he had nothing until 3pm. I had to get to work (this was at 8:30am). I called Hyundai back and Alice ...

Amazing dealership hassel free and definitely goes out of their way to help get you what you want. Never felt scammed or rushed. Michael Martino was an amazing salesman, Sami was the man and Scott the GM was awesome. Definitely recommend everyone

Great non pushy salesperson Mike. We love our new hybrid Tucson

Bought a RAV 4 here, Fernando was my salesman, and he took very good care of me. No pushy sales, just reasonable banter. The car was detailed very well when I came to pick it up. The pricing is a bit deceptive, imo, but I still got what I wanted.

Love this place!!! Shout out to Alan for helping me purchase my first car! The whole atmosphere of this place felt so positive and felt like it was home. Be careful with the popcorn, it is very addicting haha. Loving my elantra so far and kudos to Jeff as well!!! He was very nice and felt positive energy around him. Thank you Ken Garff team! Will definitely recommend!

I had been looking into getting the new 2024 Kona for some time. I had used their online payment calculator to see all the figures to get an idea (which of course takes your contact info), so I knew I would be pinged at some point. Matthew Gross touched base with me, at which time I told him I was just planning and not quite ready to buy. He was very respectful of my response and didn't continue to nag me at that point. Once the time came when I was more serious on moving forward I got back in ...

(Translated by Google) Well, very professional, they checked my car and fixed it, they were very kind. Thanks to Lucio who answered all my questions, I recommend it. (Original) Pues muy profesionales, revisaron mi carro y lo arreglaron, fueron muy amables. Gracias a Lucio que atendió todas mis dudas, lo recomiendo.

Rose Ponce at this dealership added $4,000 aftermarket fee and $3,500 in taxes even though my state doesn't charge tax on used vehicles. She stated the $4,000 fee is to recondition the car for "better resale value." Recondition a 5,000 mile car? How? A car wash? Nothing but scammers here, advertise a low price and try to add fees to make up for it.

The people at this dealership are A1. Nathan was our Chauffeur and is very friendly and sweet. Josh was my sales person and went over and above to make sure I could get the car I really wanted. He also helped me get more affordable insurance. Sami in finance also went out of his way to help me get the best rate and extra protection / coverage on my car and the ( I believe) manager Jeff made sure to come and congratulate me and shake my hand before I left. I highly recommend this dealership, plus they had more previously owned ...

Recently purchased a 2024 Santa Cruz there from Michael Martino, amazing experience top to bottom at the dealership! I have nothing but highest regards for how each person there treated me and my family. Zero pressure, the respect and kindness shown is second to none. I will be returning there for future vehicle purchases!

Hey Hunnies, go see Cheyanna in Service! I was asked to bring my vehicle to a dealership for what ended up being an engine issue. (DON’T buy a car from Carvana, or do what I did and buy a warranty!). She immediately knew the issue from HEARING how my car ran which a handful of men at several Firestones across this Valley never caught after trying to “service” my car multiple times. Embarrassing for them right? Anyways, I’m not saying that no one could do what she does but what she does that NO ONE else does is ...

Service was performed in a timely manner, thanks to Jonathan Thompkins for helping me through my vehicles issues.

I bought a vehicle on Saturday. I was helped by Jalen. He did an amazing job. I love that I told him what I wanted, the price range I wanted to stay in and not once did he try to sell me anything different, nor did he try to get me to change my price range. His customer service was great, from begging to end.

Very honest service rep

Outstanding customer service.

Great, very friendly and helpful service at Garff Hyundai in Surprise. We were in the market for a new car and Alex Utajara and his team took care of us! Knowledgable, efficient and accommodating. Great deal as well! Definitely recommend! Thanks Alex and KG Hyundai sales team!

Andrew and Jeff were amazing! They truly made our car buying experience a great memory. It was our daughter’s first car purchase and they treated us like family. We will definitely recommend them and we will be back to buy our future cars there . Thank you for actually being a great car dealership!!

Amazing buying experience! Service Department was just as amazing,. They really care about the customer at this dealership. All the employees in sales and service was very friendly

Read at DealerRater

Allen M. helped me find my dream car! He was so understanding and explained so much throughout the process, he was great! Thank you to the team.

Just purchased a new 2024 Hyundai Santa Cruz from Ken Garff. What a great vehicle!! Many thanks to our sales person, Andrew Tackett, for getting us the right vehicle at the right price.

My wife and I bought our Tucson here. Fantastic people. Fair pricing. All I can assume by a lot of these bad comments are that people are just leaving bad comments because they did not get what they wanted and they are pouting. We treated them fairly and they treated us fairly. It was a win win. We will definitely refer our family and friends…. Update. Brought car in for service and they were fantastic as well!

Worked with Fernando to get my new 2024 Elantra, great experience. Very professional and helpful. I would recommend this place above all, it really does feel like the Hyundai family!

Alex and his team got us a new car we can enjoy for years to come. Thank you to the team there to make sure we felt great about our purchase. Highly recommend

Had an amazing experience, salesman was very knowledgeable and I couldnt be more pleased with the entire process!!

Read at DealerRater

I found a website called drive. Us to find cars with no money down I was going to a mistsubishi mirage but then a 2016 Hyundai Tuscan appeared and I got a foffer I'd and went to dealership to treat drive it and it was very comfy Jaylyn my sales person was awesome I highly recommend this dealership. My glucose was getting low and they have me a snack to help and offered other things then got me out pretty quick. My payments right where I wanted them. Even the finance manager was awesome. Of I need a car in ...

This dealer ship is the best. They work with u and though they are sales man they care about getting their customers into good cars. So I highly recommend for anyone looking to get a vehicle without feeling like ur getting screwed. Just ask for Paul or Billy they are all great people here.🙂

Paul, Jeff, and Sami are the absolute BEST and I cannot emphasize that enough! This was my first time purchasing a new vehicle on my own and I had an amazing experience because of them. Paul is a great salesperson and after a few conversations, he really becomes your friend in the process. He is knowledgeable, professional, patient, kind, reliable, and a trustworthy person with an awesome personality. As our conversations continued, he had a much better understanding of my price range and the type of vehicle/features I was looking for. We spent the ENTIRE day looking at different ...

Scheduling was easy. Received text, email and phone reminders of appointment date and time. Working with Cheyenna was great.

Quick, sweet, and easy purchase/trade interaction with no games, just honesty and great customer service from viewing to purchase. For sure the most enjoyable car purchase I have had and without all the back and forth games, and changing personnel coming in and out of the negotiations.

1/18/24- KUDOS TO ALL who were involved in working on my wife's car. You restored her faith in customer service. Jonathan went over and above. And the technician(s) got it done in same day! All I can say is KUDOS!! THANK YOU!

Shopping for a new car was a nightmare until we walked into Ken Garff Hyundai. We were treated with respect and they actually listened to what we were looking for in a car and what our payment needs were. We definitely recommend anyone looking for a vehicle to skip all the others and just go to Ken Garff. Ask for Paul Horak in Sales. Special shout out to Jeff Hurst, Sales Manager, for his amazing customer service.

Had exactly what we needed and was quick to help us out

If you've had a bad experience in the service department next time go see CHEYANNA! She is incredibly helpful. She has amazing customer service skills. She kept me in the loop the whole time my car was there, I never had to wonder what was going on or when I'd get my car back. She went above and beyond every step of the way. She was even attentive to my kiddos when they came with me to drop off/pick up my car. CHEYANNA thank you for your knowledge and friendliness especially after not having a great experience ...

Fast, friendly, efficient service

Great service experience

Thanks to the staff at Ken Graffiti, especially Paul and Jaylen for making our purchase such a pleasant experience!

Just bought car right before Christmas. Good Experience. They still gave upsell pitches but it never felt pushy. Very fast and easy going process from whole team.

My least favorite thing is dealing with car issues and having to get my car serviced (and wait for it!) However, the staff at this location are top notch. Shout out to Cheyanne! She is always helpful, kind, and personable each time. This location tries to make your wait as pleasant as possible and that is appreciated!

We bought a car! Everyone we talked to was super nice and helpful. Bob was the salesman we dealt with and he was very friendly and went out of his way to satisfy us. Jeremy in finance wasn't too pushy and made signing the paperwork a breeze.

I feel I was dealt with fairly and respectfully. Rose was my salesperson and she was just wonderful. And I got a great new car!!

Low pressure and enjoyable experience. Thank you, Alex U and Sammi.

I was helped immediately and the process so easy thanks to Paul. Paul answered all my questions and I felt so taken care of.

Read at DealerRater

We had a really great experience working with Jaylen for purchasing our Hyundai palisade. We were torn between a couple different cars and he had really great feedback and advice for us. We LOVE our palisade. Thank you Jaylen!

Everything was excellent. Very professional and timely. As usual!

Had the pleasure of working with Jeff H, he was very straightforward, and willing to work with us on what our needs were. He was also very kind and friendly to our two boys who were not the most excited to be there. We definitely recommend him.

The experience at Ken Garff Hyundai was excellent. I was apprehensive at first as most buyers are but was immediately greeted by an associate who introduced himself as Fernando Figueroa our salesman. After Showing us the Palisade he broke down all the electronics and neat features of the vehicle. Okay now let’s talk about brass tacks and how, cool it really was. Fernando and his team were very open honest and easy to negotiate with. No hassle yes again you’re negotiating but no mind splitting headache and I truly appreciate the work that Fernando and Christian did to ...

Hands down by far the best experience with Fernando Figueroa , very kind ,helpful , honest and a family man. We had so many questions Fernando and the team really had the best support and knowledge. Recommend Fernando 100000% for sure!! we mentioned what we wanted and what we needed and he delivered. We had our babies with us which became exhausting at the time of closing, he was very very helpful , patient and cared not only for us but the kids mainly. Thank you Fernando glad in doing business we now have a new car!!!

I just got a new vehicle from Jonah and he’s amazing! I would recommend any in the market for a new vehicle get down to this dealership and see him. Moreover, his representation for himself and the dealership will keep a steady flow of customers. Thanks Jonah

We had an exceptional experience from start to finish. Our Sales Consultant Tyler, was extremely helpful throughout the entire process. He answered all of our questions and was informative about the car. We appreciate the great service he gave to us during the process. We are very happy with our purchase!

Outstanding service department.

My son and I came to that fork in the road. His current car was breaking down more often and the cost of repairs was bringing him down. Time for a newer auto, now his first car was something I'd selected. This time I gave him greater input. He mentored that he liked the Jeep Patriot. So off we went in search of a newer/ used auto. Fortunately, we were able to locate one at Ken Garff Hyundai in Surprise. The price was right and it fit into his budget. The whole experience was quick and somewhat painless. Painful ...

5 STARS all around the board! I was able to get myself a 2024 Hyundai Elantra Limited! One hell of a car. Have had 2 Sonatas in the past as well. This location did fantastic with answering the million questions I had and we were able to make a great deal. Jaylen was absolutely fantastic and went above and beyond and was more than knowledgeable and friendly, Andrew was very helpful on the phone and greeted me, Christian the manager was professional and able to secure a great sale, and Sami wrapped it all up with the finance!

Cheyanne is the best of the best! Wish I could repay her, she worked hard and got my car repaired and out back on the road in no time(along with the techs that helped) she was checking in and giving updates almost every other day great customer service with a great smile she needs a raise asap

I was met by a very friendly professional, Steve Simpson, who stayed with me thoughout the prosess of viewing, and finally process of purchasing a Sonata Hybrid vehical

We thoroughly enjoyed our experience at Garff Hyundai in Surprise . Josh our salesperson was knowledgeable, patient and very helpful . We thoroughly enjoy our Hyundai Kona. Their follow up has been great. 5 stars all around.