The service department was too busy on the phone to answer questions from their customer who was getting their car serviced. The next day, my engine light came on. My son took it in the next day and they were rude to him and left the keys in the car sitting by the road.

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Went to look at a vehicle, drove 55 min to this dealership, arrived and noticed they posted fake pictures of the vehicle, purposely hiding missing trim, bad paint job. + The tires were balled. I asked them to cover down on the price $400, so I could get tires. They refused saying "there was way too much interest in the vehicle." 2 days later they dropped the price $1800, and asked if I was still interested, I said can you take $400 off now or replace the tires, they agreed. BUTTTT. They sent me $400 of the original listed price, not the current $1800 off price. ... Read More

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DealerRater - Sep 22, 2026

Went to look at a vehicle, drove 55 min to this dealership, arrived and noticed they posted fake pictures of the vehicle, purposely hiding missing trim, bad paint job. + The tires were balled. I asked them to cover down on the price $400, so I could get tires. They refused saying "there was way too much interest in the vehicle." 2 days later they dropped the price $1800, and asked if I was still interested, I said can you take $400 off now or replace the tires, they agreed. BUTTTT. They sent me $400 of the original listed price, not the current $1800 off price. I said fine, don't replace the tires, I'll take it for the price it's listed at, they refused! It was listed on numerous sites at one price, and they threw a fit about selling it to me at that price. I eventually got it at the price it was advertised at. They said "if any issues within 14 days, bring it back." There was an electrical vehicle short, and transmission was slipping, so I got it back there in 9 days 14 days in the service department later, they said "they refuse to cover anything, it's going to be $1600 if I want it fixed" . Keep in mind I bought a work vehicle, so I was unable to work for 14 days while I had no vehicle. I told them I would have taken it to a real mechanic and had it back in 2 days, if I was planning to pay out of pocket. They don't care Story wrapped up, sales, manager, and service are all a joke from top to bottom! This place is the reason people hate dealerships. Do NOT waste your time going here!

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Absolutely unacceptable experience with this dealership’s service department—twice now. The first time we brought our vehicle in, they kept it for **over a week with almost no communication**, only for the main repair to ultimately be a SYSTEM UPDATE. They also failed to address another issue despite the additional protection/service plan we purchased with the vehicle—a plan that significantly increased our monthly payment because we were specifically told it would cover unexpected issues. Today, my husband drove nearly **an hour** back to this dealership for service. He was told there would be a **$200 diagnostic fee that ... Read More

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DealerRater - Aug 25, 2026

Absolutely unacceptable experience with this dealership’s service department—twice now. The first time we brought our vehicle in, they kept it for **over a week with almost no communication**, only for the main repair to ultimately be a SYSTEM UPDATE. They also failed to address another issue despite the additional protection/service plan we purchased with the vehicle—a plan that significantly increased our monthly payment because we were specifically told it would cover unexpected issues. Today, my husband drove nearly **an hour** back to this dealership for service. He was told there would be a **$200 diagnostic fee that wasn't covered**, and that repairs would have to be approved through another company and potentially reimbursed afterward. That is NOT how this plan was represented to us when they sold it. When my husband explained that, the employee became argumentative and told him they weren't talking about what happened before, they were talking about "right now." What happened before is pretty xxxx relevant when we're discussing what YOUR dealership told us about a plan YOUR dealership sold us. Then she said the vehicle needed to stay overnight. We have **three children**, so he asked for a loaner. They said they don't provide them—even though **this exact dealership gave us one during our previous service visit**. When he pointed that out, she raised her voice and again told him she wasn't talking about what happened before. Apparently, their solution to their own inconsistencies is simply pretending the past doesn't exist. My husband ultimately left **without receiving any help whatsoever** after driving nearly an hour there. I then spent an absurd amount of time fighting their automated phone system trying to reach an actual person before finally getting transferred to the service supervisor's voicemail. I've left a detailed message and expect someone from management to contact us and rectify this. We bought the vehicle here. We bought the additional coverage here. We accepted a higher monthly payment based on how that coverage was explained to us. We should not be finding out AFTER the contract is signed and they're collecting our money every month that apparently it works completely differently. And regardless of the coverage dispute, there is ZERO excuse for an employee to raise their voice and repeatedly dismiss a customer for explaining their previous experience **with the same dealership**. This review is my first step. If this isn't appropriately addressed, I'll be filing formal complaints with Hyundai corporate and the BBB and providing our documentation regarding how this coverage was represented versus what we're now being told. If you're considering buying a vehicle or additional coverage here: **GET EVERYTHING IN WRITING.** Diagnostic fees, repairs, reimbursement requirements, loaners—everything. Because apparently what you're told when they're selling it to you and what you're told when you actually need it are two very different things.

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We purchased a new 2026 Hyundai Elantra Hybrid Limited from Ken Garff Hyundai, and unfortunately the post-sale experience has been extremely frustrating. I do want to recognize our salesperson, Kyle, who has been excellent. He has been responsive, proactive, and consistently gone out of his way to help us. Our frustration is not with him. The vehicle was reserved July 22 with a $500 deposit and purchased July 23. During the finance signing, we were told the reservation deposit should be refunded within approximately 3–5 business days. My understanding is that finance signings are recorded by audio and video, so the dealership should have its ... Read More

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DealerRater - Aug 24, 2026

We purchased a new 2026 Hyundai Elantra Hybrid Limited from Ken Garff Hyundai, and unfortunately the post-sale experience has been extremely frustrating. I do want to recognize our salesperson, Kyle, who has been excellent. He has been responsive, proactive, and consistently gone out of his way to help us. Our frustration is not with him. The vehicle was reserved July 22 with a $500 deposit and purchased July 23. During the finance signing, we were told the reservation deposit should be refunded within approximately 3–5 business days. My understanding is that finance signings are recorded by audio and video, so the dealership should have its own record of that conversation. We also returned July 24 at approximately 5:30 PM, less than 24 hours after taking delivery, to report problems with the door edge guards/PPF and window tint. The door protection had dirty spots and areas that were not adhering correctly. We also reported tint deficiencies involving the passenger-front window and rear windshield. We were told service would contact us. No one did. We returned August 14 and raised the same issues and were again told service would contact us. Again, no one did. On August 19, we contacted service ourselves and were told we needed to work through sales. Kyle personally walked over to service and finally got the appointment scheduled. He has also repeatedly tried to help us resolve an ongoing BlueLink issue. The $500 refund has been an even bigger problem. July 30: I called for an update and was told a sales manager would contact me. No one did. July 31: I called again and was told to allow more time for the mailed check. August 3: I spoke with Billy, who attempted to help. August 7: Billy gave me his number, confirmed the mailing address, and offered to stop payment and have a replacement ready August 11. I agreed to wait a few more days to see if the original arrived. August 11: Billy told me he was on vacation until August 13 and would address it upon returning. August 14: I learned Billy was no longer employed there. My fiancée contacted the dealership, arranged a stop payment, and began working with General Sales Manager Sammy. We were told the replacement $500 check would be ready August 18. August 18: We went to the dealership based on that assurance and left without the check. That evening, I emailed the General Manager detailing the refund and vehicle concerns. As of August 24, I have received no response from the GM. August 19: Sammy said the check might be locked in the business office, which had already closed. During the same call, he then stated he had only requested the check be reissued and had not specifically promised it would be ready August 18. That directly conflicts with what we had been told and why we made the trip. August 21: My fiancée spoke with Alex and was told they still did not have the check, expected it the following week, and he did not know whether the business office had even received the request. We are now more than a month beyond the reservation and far beyond the 3–5 business-day timeframe originally given to us. The biggest problem is not simply that a check was delayed. It has been the repeated missed callbacks, conflicting explanations, changing expectations, unnecessary trips, and the amount of effort required from us to get basic follow-through after purchasing a brand-new vehicle. Kyle has been the bright spot and deserves recognition for his efforts. We are simply asking Ken Garff Hyundai to provide the $500 refund it has already acknowledged is owed and provide clear, consistent communication regarding the remaining issues.

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Excellent experience, Excellent service.

Where do I start! I came in on a Saturday when I first walk in the employees are arguing with each other loudly! I’m ignored for about 5min before anyone ask to help me. When I finally do get helped the girl helping me didn’t even look up from her phone throughout our whole interaction and just tells me to wait over on the side for my service rep. As I’m waiting the two girls in the office proceed to talk about their coworkers and boss disrespectfully and how “he does nothing” . When the service rep finally ... Read More

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Google - Aug 5, 2026

Where do I start! I came in on a Saturday when I first walk in the employees are arguing with each other loudly! I’m ignored for about 5min before anyone ask to help me. When I finally do get helped the girl helping me didn’t even look up from her phone throughout our whole interaction and just tells me to wait over on the side for my service rep. As I’m waiting the two girls in the office proceed to talk about their coworkers and boss disrespectfully and how “he does nothing” . When the service rep finally comes out I tell him I’m here to have my battery checked and my oil changed. He told me that the diagnostic on the battery would take a while and my car wouldn't be done till Monday . I Was fine with that but then when Monday came, I didn’t hear from anyone so I call to get a status. The person on the phone couldn’t even find that my car had been serviced yet. She said she would have someone call me back. As soon as I hang up with her I get a text a few min later saying your car is being worked on! So basically my car sat a whole weekend with nothing being worked on. My car wasn’t finished until Tuesday evening and in the end my oil didn’t get changed . This place is Unorganized and unprofessional. The only highlight was the car salesman who helped me when I came to pick my car up.

Cheyanna is the best!

(Translated by Google) The service was provided promptly. The reason we use Hyundai for service is because of its high quality. Thank you. (Original) El servicio fue atendido en tiempo, la razón por la que utilizamos Hyundai para servicio es porque el servicio es de calidad. Grsciad

Quick and easy

Everything was a great experience from scheduling to completion of maintenance appt.

Very nice place and the staff are very helpful and courteous.

The windshield box that holds certain sensors on my Ioniq 5 came adrift. The service manager who checked me in snapped it back in place. No further action required.

Great communication from service staff and nice waiting area.

Cheyanna was the rep that I was dealing with. She communicated very well and had a very good knowledge of the car . Helped me with some questions that I had with my new Elentra Hybrid . Cheyanna is certainly an Asset to your dealership.

Antonio was great! Professional and polite. Thank you.

I didn’t have service at Ken Garff recently.

Was a little frustrated that the service person never talked to me just told me I was done. While having full conversations with every one else there

After originally being told by the scheduler and then the service rep that my repair was covered under the manufacturer extended warranty, I was charged $470.00

Stellar Service and for the Love of God clone your Service Representative, Alyssa!💕💯👌 She's Amazing!

The service department was professional, thorough and had the work completed in a timely matter.

Great job and friendly people. Took care of all my needs in a timely fashion was completely happy. Only thing that could’ve made it better was washing my car lol

Quick and easy. Gives solid explanation and friendly. Mason is a great customer liaison

Great people,But the chairs in Sitting Area need to be Steamed clean. They. Smell and they are dirty.

Everyone was great.

i had a great experience getting a bundle deal for my oil changes with mason!! He really helped me get the best and most efficient care for my car! 10/10 recommend mason for true honest care!

They're nice enough and seem to do pretty decent work, but sitting in the lobby for 3 hours to get an oil change is just completely unacceptable. That's horrible

Friendly and efficient!

My service advisor Alyssa was very nice I would recommend her to my family and friends. I like to do my car services at the dealership even tho I felt my fender wall was overpriced I choose to still get it done.

Always friendly and helpful. Nothing sneaky - you always know what is happening with your car!

Cheyanna was a pleasure to deal with, and my Tucson was done earlier than expected.

Lack of communication or updates on my vehicle. I called my service tech & left numerous messages and never got a call back. He sent me a text saying he was on another call with a customer and never called me back after that customer. Disappointed in service department. Will not be going back to Ken Garff Hyundai.

This was our first time for service and we were very pleased with the employee who waited on us and got the repair completed in the time he stated.

Purchased at Ken Garff Surprise a previously owned car, about 17 months old. I was prepared to pay listed price for sale. When it got down to nitty gritty they added several thousands of dollars above and well beyond listed price that were items already on this vehicle . They really beat me up on my trade in. Gave me $5200 and several weeks later had it listed for sale at $13,900. Worst was that I explained clearly to finance that the new title for car being purchased was to be titled in the name of my trust , not me as an individual . About 4 ... Read More

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Google - Jul 16, 2026

Purchased at Ken Garff Surprise a previously owned car, about 17 months old. I was prepared to pay listed price for sale. When it got down to nitty gritty they added several thousands of dollars above and well beyond listed price that were items already on this vehicle . They really beat me up on my trade in. Gave me $5200 and several weeks later had it listed for sale at $13,900. Worst was that I explained clearly to finance that the new title for car being purchased was to be titled in the name of my trust , not me as an individual . About 4 weeks later I received paperwork and new title from MVD and it came through as me, an individual being listed, Not the trust! Big error on part of Finance. It took a trip by me to a MVD Office, a lengthy wait and over $90 to correct the error made at Ken Garff. I made a phone call to finance dept to inquire about the title error and they became very defensive and they hung up! Overall a very bad experience . Believe me I will never return to that dealership (Surprise-Hyundai ) and I absolutely warn anyone who reads this to not make the mistake of being abused as I was . Go anywhere else in metro Phoenix to shop cars….Not there.

My advisor was awesome

Comprehensive in looking over vehicle and diagnosing issues. Timely and communicative. Price of repair seemed in range with other repair shops.

Excellent service. Amazing people.

Fast courteous service

Service techs are terrible, I have the advantage package and have had two issues both leading to oil spills in my driveway one they didn’t secure the oil filter correctly causing a leak, most recent visit they left the dipstick partially causing a mess of my engine bay and driveway. It’s been terrible

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I had an issue with a tire. They took me as soon as I could get there. They fixed my tire issue and without asking the recall item without me asking. Service department was friendly and helpful. Good Job!

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I made an appointment for oil change and tire rotation, a month ahead of time . I waited 2 hours. Ridiculous

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Bad service bad experience and they lie to me they say something and they do something different. I’m not going to send anyone to this location.

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Terrible customer service. Dishonest about vehicle status. Terrible communication. Likely never bring my car back here again.

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Quick service and well explained repair Dylan was the service guy. I think they was his name. Young kid with a great attitude and very friendly. Love the feature where you film the repair tech doing the assessment.

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I have found this location to be Customer Friendly; Caring; Professional: great in communication as well as answers questions in detail.

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Your service advisor Cheyanne has a bad attitude towards customers. The parking lot is so packed with cars you can hardly get to the service center without all most hitting a car. The Best thing about your dealership is STEVE SIMPSON super nice guy and a great customer oriented salesman. I give him kudos

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All of my dealings with Ken Garff Hyundai have been excellent. I have always been able to get my car serviced as needed and the services have been done in a very efficient and professional manner.

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My Palisade 2020 is running like new. Great service team. I hardly recommend them.

They really want above and beyond to help me. I'm from out of state and needed to back home by the following morning for something really important and they were able to get me in and out as quickly as they could. Only took a few hours to trace through the wiring harness to find out which connection was loose. I didn't have to pay anything because it was the fault of another dealerships doing. They handled everything. Super friendly staff!

Great experience and quick service

On time, recall finished quickly, only problem was waiting 30 minutes for paperwork after job was completed.

Fast efficient service

Very friendly staff great communication from service department only complaint is every time I have my service done the app doesn’t update with correct mileage then it’s asking me to do my next service sooner

Antonio was great. Very professional and he kept me informed every step of the way.

they get the job done but mess up a few more things in the process. every time I’ve seen them my car gets worse.

I was told when I made appt that it would be around 3 hours because it included a recall. When I got to appt, I was told it was the wrong day. I clearly knew it wasn’t because the day they had on their calendar I had another appt. It was their mistake - not mine. First, I was told they were entirely booked. When I told them I could not come back the day they had car scheduled, they then said they’d work it in. I was told I’d get a ride to neighbor shopping center. After 45 ... Read More

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Google - May 26, 2026

I was told when I made appt that it would be around 3 hours because it included a recall. When I got to appt, I was told it was the wrong day. I clearly knew it wasn’t because the day they had on their calendar I had another appt. It was their mistake - not mine. First, I was told they were entirely booked. When I told them I could not come back the day they had car scheduled, they then said they’d work it in. I was told I’d get a ride to neighbor shopping center. After 45 minutes, I asked when I could expect this ride. Service person said she’d check. Shortly after my inquiry, I was told the car would be ready within the hour so I could just wait there. It was the most screwed up appt. I’ve ever dealt with at a dealership. Ultimately, it turned out ok, but extremely frustrating.

The staff is a big part of the positive experience. Robert Pezek was excellent 👍

It was my first time to Ken Garff Hyundai Surprise service department. Super happy with the shop's performance, and also that I happened to get Alyssa assigned to me as my service coordinator. She was very knowledgeable, thorough, and professional. I will definitely make it a point to ask for Alyssa again in the future!

Cheyanna is the BEST! She’s always clear in the next steps, gives peace of mind . I can’t her enough for helping a stressful situation be easy to fix. Thank you!

I had to replace the ITM, 12 months later the new ITM went bad. I then I went to get it replaced I was told the warranty ran out.

Horrible nightmare. I went for the regular maintenance of my Hyundai Santa Cruz 2025. 6,700 miles. They change oil as part of HYUNDAI courtesy maintenance. When I got home and parked in my garage the next day I noticed an oil leak paddle on floor underneath my truck. Whoever did the job did a very bad job. The dealer wanted me bring my car with empty oil tank. I got on my side a towing service.

I would not recommend this dealership and will go to a different Hyundai dealership. The lot is very packed with cars and difficult to get out of the lot especially when getting vehicle serviced. When i was here weeks ago, I waited minutes in front of the service lady to get my car , no welcome and just bad attitude. I was just standing there in awkward silence. Today, I had called to get my car serviced, and the lady on the phone was very short and dismissive with me after trying to schedule a time for me to bring vehicle ... Read More

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Google - May 15, 2026

I would not recommend this dealership and will go to a different Hyundai dealership. The lot is very packed with cars and difficult to get out of the lot especially when getting vehicle serviced. When i was here weeks ago, I waited minutes in front of the service lady to get my car , no welcome and just bad attitude. I was just standing there in awkward silence. Today, I had called to get my car serviced, and the lady on the phone was very short and dismissive with me after trying to schedule a time for me to bring vehicle to be looked at. I understand it’s a busy dealership, however train your employees to be patient, not be dismissive on the phone when trying to bring the vehicle in. Due to the service worker not giving me any detail on the next appointment to bring my car and being short with me, I will go to Larry Miller. I’m disappointed by the lack of service I received with this dealership.

The recall repair on the rear camera still hasn’t been fixed correctly yet. It’s been almost 3 months. No comms from dealership, except “we’ll call you when the part comes in”.

I came in with a screw in one of my tires. I had less than 15,000 miles on my tires. The dealership could not fix my tire because it also had a bubble on the sidewall and they could not replace the tire because they don’t carry that make of tire at the dealership. I left without having this issue resolved. Very poor service. Now I am out $145 after purchasing a new tire from another tire shop. Why couldn’t your dealership send a runner out to pick up a new tire for me as, according to my warranty, that ... Read More

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Google - May 7, 2026

I came in with a screw in one of my tires. I had less than 15,000 miles on my tires. The dealership could not fix my tire because it also had a bubble on the sidewall and they could not replace the tire because they don’t carry that make of tire at the dealership. I left without having this issue resolved. Very poor service. Now I am out $145 after purchasing a new tire from another tire shop. Why couldn’t your dealership send a runner out to pick up a new tire for me as, according to my warranty, that defective tire would have been completely covered by my warranty?

Routine 5000 mile service on my 2026 Santa Fe Hybrid. The car is amazing, the buying experience with Gio was quick and easy. The maintenance started well but I kept getting low washer fluid notifications. I tried the wipers and sure enough the fluid was empty. The part that upset me was the vehicle report showed green check marks that all parts were checked and passed. Why was it marked as completed when it wasn't? I have reservations about future appts ... what else was glossed over or not serviced when the report indicates everything is fine. What if a major issue ... Read More

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Google - Apr 25, 2026

Routine 5000 mile service on my 2026 Santa Fe Hybrid. The car is amazing, the buying experience with Gio was quick and easy. The maintenance started well but I kept getting low washer fluid notifications. I tried the wipers and sure enough the fluid was empty. The part that upset me was the vehicle report showed green check marks that all parts were checked and passed. Why was it marked as completed when it wasn't? I have reservations about future appts ... what else was glossed over or not serviced when the report indicates everything is fine. What if a major issue is overlooked but marked as fine? I have safety concerns now about mechanics honesty.

Had an oil change done and a full service inspection from the paperwork. They said everything looks good and suggested tires. My service rep knew I was getting tires from somebody else. The service rep even suggested to make sure I get an alignment done since I’m getting new tires, which was very thoughtful because I didn’t think of …When I went to the other place to get my tires done, they also did a full service inspection. They noticed that my rear shocks are leaking and the other service company sent pictures. They also advise that my ... Read More

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Google - Apr 6, 2026

Had an oil change done and a full service inspection from the paperwork. They said everything looks good and suggested tires. My service rep knew I was getting tires from somebody else. The service rep even suggested to make sure I get an alignment done since I’m getting new tires, which was very thoughtful because I didn’t think of …When I went to the other place to get my tires done, they also did a full service inspection. They noticed that my rear shocks are leaking and the other service company sent pictures. They also advise that my rear shocks are covered under warranty for 60,000 miles when I left on Thursday. Antonio said it looks like we will be seeing you at 60,225 miles. And at that time that would be slightly over the warranty for 60,000 miles for my rear shocks. very disappointed on how sneaky this company is when they could tell rear shocks were leaking, but never said anything. Antonio is not the one doing the full inspection, but the mechanics are and they know exactly what is covered

(Translated by Google) Horrible service. Thanks to their terrible service, my car ended up completely broken down. First, I agreed to a repair for 1,200, and they said that would fix my car. Then they told me it needed another repair for an additional 1,000, which I declined, and thank goodness... because I had it towed to another shop, and the cylinder heads were full of water, so the repair would have been even more expensive. In short... I wasted money unnecessarily and ended up sending the car to the junkyard. 😔 (Original) Horrible servicio, mi carro gracias a su terrible servicio, mi ... Read More

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Google - Apr 6, 2026

(Translated by Google) Horrible service. Thanks to their terrible service, my car ended up completely broken down. First, I agreed to a repair for 1,200, and they said that would fix my car. Then they told me it needed another repair for an additional 1,000, which I declined, and thank goodness... because I had it towed to another shop, and the cylinder heads were full of water, so the repair would have been even more expensive. In short... I wasted money unnecessarily and ended up sending the car to the junkyard. 😔 (Original) Horrible servicio, mi carro gracias a su terrible servicio, mi carro termino totalmente descompuesto, primero aprové una reparacion de 1,200 y segun con eso ya hiba a quedar listo mi carro y despues me salieron que ocupaba otra reparacion de 1,000 adicionales lo cual no aprové y que bueno... Porque lo lleve en grua a otro taller y tenian agua las cabesas, asi que hubiera sido aun mas la reparacion, conclusion.... Gaste dinero inecesariamente y terminé mandando al yonque El carro 😔

Awful place. Always have issues with certain people in the service department. They bully you into maintenance for your car no matter how many times you say no thank you. Also, there employees yell at you and make fun of you.

Zero stars would be my rating of the service department at Ken Garff Hyundai Surprise. My brand new 2026 Elantra N was in their service department for 3 weeks for an issue with the Bluelink system being locked in valet mode. 3 weeks of ME coordinating calls between Bluelink and this service department. None of my calls to the service manager Victor were ever returned. Also, Alice straight up lied to me. Antonio was the only one that was professional and at least talked to me when I called. The FIVE STAR Sales department (Billy and Redd) were the only ones that got ... Read More

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Google - Feb 9, 2026

Zero stars would be my rating of the service department at Ken Garff Hyundai Surprise. My brand new 2026 Elantra N was in their service department for 3 weeks for an issue with the Bluelink system being locked in valet mode. 3 weeks of ME coordinating calls between Bluelink and this service department. None of my calls to the service manager Victor were ever returned. Also, Alice straight up lied to me. Antonio was the only one that was professional and at least talked to me when I called. The FIVE STAR Sales department (Billy and Redd) were the only ones that got this issue resolved. This entire interaction has spoiled my opinion of the Hyundai brand, as well as the service department of Ken Garff Hyundai Surprise. Their lack of empathy and knowledge is unacceptable.

Five stars says it all!!! Was very satisfied with the service and personal involved, l be

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All the reviews you read about Ken Garff Hyundai sales department in Surprise are absolutely WRONG. In the journey to buy my car this dealership has impressed me. Everyone from my sales rep, Redd to his manager, Alejandro, Mia in finance all the way up to the general sales manager Billy worked their butts off to get me the car I wanted at the monthly I wanted to pay. From, the initial cold call I made for the car I wanted to the final signing in finance, everyone was professional easy to work with. Redd was kind enough to send ... Read More

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DealerRater - Dec 24, 2025

All the reviews you read about Ken Garff Hyundai sales department in Surprise are absolutely WRONG. In the journey to buy my car this dealership has impressed me. Everyone from my sales rep, Redd to his manager, Alejandro, Mia in finance all the way up to the general sales manager Billy worked their butts off to get me the car I wanted at the monthly I wanted to pay. From, the initial cold call I made for the car I wanted to the final signing in finance, everyone was professional easy to work with. Redd was kind enough to send me a video of the car before I came in. While I cannot speak for the other departments, I give my highest recommendation to the sales department. I am not a bot, or an employee. I am not endorsed by nor paid by Ken Garff Hyundai. I am just like you, a customer looking for the best deal.

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Having to argue with your service manager about replacing a part they said needed to be replaced 6 months earlier is completely unacceptable. My service manager needs to learn what customer service is all about. I had asked for a different manager and no one seemed to care.

Brought back four times, before the problem was solved

Every time I take my car in for a service there always some to be some issue after. I don't trust there mechanics, I think they try and create problems.

Very unprofessional.

brought new palisade in for alignment. sat for 2 hours to be told you don't have newest software to do the alignment. waste of my morning. Brought it back and they could not agree the alignment was out. Had Service Rep go for a ride and dared him to take his hands off the wheel. He was then convinced of my concern and rescheduled another visit (my 3rd). Brought back for alignment. Still not fixed!!!

Out of state transaction went pretty well until delivery of the 2025 vehicle. Upon delivery it took 14.1 gallons of fuel to fill the 14.3 gallon fuel tank. Saving money or downright incompetence?

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I am so dissatisfied with this dealer. I will NOT come back.

Even with an appointment you wait extended periods. We have a service plan and they still try and charge us for services.

Made appt on line didn't have us on list. Had to come back next day. We waited over 2 hrs for car. Never even went over what they did. Just handed us invoice.

Unfortunately, I have to agree with previous comments. This location has gone so far downhill under new ownership. 2.5 hours for an oil change is ridiculous! And now, way overbooked so my car is sitting 20 minutes waiting on a service person to “finish up the paperwork.” Which, after asking, I am told is him looking up the parts I need for a simple shade clip that was on the original request. He then asked if I wanted them to fix it or save it for later. Well, I brought it in to fix not to see if they had a part. ... Read More

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Google - Oct 4, 2025

Unfortunately, I have to agree with previous comments. This location has gone so far downhill under new ownership. 2.5 hours for an oil change is ridiculous! And now, way overbooked so my car is sitting 20 minutes waiting on a service person to “finish up the paperwork.” Which, after asking, I am told is him looking up the parts I need for a simple shade clip that was on the original request. He then asked if I wanted them to fix it or save it for later. Well, I brought it in to fix not to see if they had a part. Seriously awful! Please please choose any other Hyundai location. This one is awful! UPDATE - Just got my car back after more time and they didn’t fix the window shade. Service guy said “oh they must’ve been confused” and asked for 2-3 more hours to look at it. This place needs a manager.

Ken Garff himself is rolling over in his grave after the way we were misled and mistreated at the Surprise dealership this afternoon. DO NOT shop this dealership if you are paying in cash. I can't speak for purchasing with financing. We were asked if we could purchase said vehicle for $23,500 if we would purchase today (10/2/2025) with your typical banter upon trying to leave. We told our salesman we needed to grab a snack and chat about it. Texting back and forth ensued and we said we would take the vehicle. We picked up a cashier's check for $23,000 ... Read More

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DealerRater - Oct 2, 2025

Ken Garff himself is rolling over in his grave after the way we were misled and mistreated at the Surprise dealership this afternoon. DO NOT shop this dealership if you are paying in cash. I can't speak for purchasing with financing. We were asked if we could purchase said vehicle for $23,500 if we would purchase today (10/2/2025) with your typical banter upon trying to leave. We told our salesman we needed to grab a snack and chat about it. Texting back and forth ensued and we said we would take the vehicle. We picked up a cashier's check for $23,000 made out to the dealership and brought $500 cash in case they were firm on the $23,500. Upon arrival salesman was jovial and took our cashier's check. A few minutes later Billy A. (sales manager who refused to give his last name) came into our little pod and informed us he couldn't sell the vehicle for $23,000 or $23,500 and angrily asked who verbally gave us this price? We walked out after 3 hours, frustrated, confused and disappointed that we were told a price that was not honored after we went to the bank, picked up a cashier's check and honored our end of the agreement. DO NOT leave this dealership without a written agreement on agreed upon price with Billy A. (big bearded man) or you will be wasting your time. If I could give negative stars I would. Ken Garff would be ashamed of his employees today. You've been warned!! UPDATED 10/3/2024 After reviewing numerous 1 star reviews the center of the issue primarily being dishonesty and revolve around general sales manager Billy Arterberry and his unprofessionalism. I WOULD NOT RECOMMEND BUYING ANY VEHICLE FROM THIS DEALERSHIP. An attempt to contact me via call and text happened this morning from salesman Fernando asking me to remove his GSM Billy A. from this review. Please, do your own research, this is one of many 1 star reviews on their site or dealerrater.com.

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Took my car in for an oil change, recall item, and concerns about the driver’s seatbelt. From the waiting room, I could see my car parked in the same spot for 2 hours. When the oil change was finally completed, 3 hours had passed and I was informed I would have to return for the recall (no part available) and the seatbelt (same thing, no part). So it basically took 3+ hours for an oil change even though I had scheduled an appointment.

Service was fine, but both me and my wife left a message to call us back and we never got a return call.

One of the worst car buying experiences of my life. When the salesman and us couldn't reach a deal we were walking out of the dealership when a manager named Billy approached us, he quickly started yelling in the middle of the dealership because we didn't agree with him on our APR. He physically got in my face screaming that hes been in the business since he was 16 and I didn't know anything. Telling me he's 45 and he makes 400 dollars and hours and I'm wasting his time. My wife and I were in shock as ... Read More

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DealerRater - Sep 20, 2025

One of the worst car buying experiences of my life. When the salesman and us couldn't reach a deal we were walking out of the dealership when a manager named Billy approached us, he quickly started yelling in the middle of the dealership because we didn't agree with him on our APR. He physically got in my face screaming that hes been in the business since he was 16 and I didn't know anything. Telling me he's 45 and he makes 400 dollars and hours and I'm wasting his time. My wife and I were in shock as we didn't raise our voices and I calmly said that if we can't reach a deal that there are no hard feeling and that we can always try again on a different car and day. The entire dealership was staring as he berated us untill he just walkd away and he stormed off throwing his arms in the air. Honestly we still can't believe what actually happened, I will never return to this dealership and I highly suggest anyone reading doesn't either.

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Service is alway quick and thorough. Everything is fully explained. Service department people are pleasant and helpful. Love the email update

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